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Shipping Info
Most of our products are shipped within
1- 7 business days plus
transit times Personalized products will take longer. Because of the handmade uniqueness of some of our products, they make
take longer. On these products you will be notified of extended shipping times.
Need it
quicker than standard ground service, place a note in special
instructions or call 1-239-471-7115
Click here to see
transit times to your state.
Many of our products are shipped directly from the
manufacturer. If you order different products you may receive multiple
shipments.
Sorry but we do not have any online tracking
information.
Shipping & Handling
All prices INCLUDE shipping and handling!!
All of our prices include
free shipping and handling to the contiguous U.S.
Shipments to other areas including (Alaska, Hawaii, APO, and Puerto Rico)
will automatically billed for the extra shipping charges.
No surprises - No having to give personal information
just to find out what the shipping charges will be. Need it
quicker than standard ground service, place a note in special
instructions or call 1-239-471-7115.
Incorrect Address / Address corrections may result in a
$9.50 charge per package
Returns & Exchanges
Here at Best of New England we are proud of all our products. If for any reason you are
unhappy, we want to know. We will do whatever we can to make it right. Please e-mail us or
call with your concerns. You will receive personalized customer care. Damaged products
must be reported within (10) business days of receipt. Returns must be made
within 15 days of receipt for a refund less actual shipping
charges. Orders over $170.00 maybe subject to a 20% restocking or cancellation
fee.
Braided rugs
are subject to a 15% restocking charge for
standards sizes. Custom sizes can not be returned. Victorian lamps are
made to order an are subject to a 25% restocking fee. Bates bedspreads are not subject to a
restocking fee (custom sizes are not returnable).
Made to order / Custom /
Personalized items that are defective will be repaired or replaced by Best
of New England.
Returns after 15 days will result in a store
credit. No refunds, store credit or exchanges after 30 days.
Items purchased from
November 1st
through Christmas maybe returned until Jan10th
Returns
must be in new and resalable
condition, Otherwise we cannot issue any sort of credit.
Exchanges will be honored but will be subject to extra shipping charges.
Personalized and Special Order items are not returnable
Please
contact us for return authorization and instructions on where to return
product.
No returns will be accepted without
prior contact.
Any unauthorized returns are subject to a 20% restocking fee.
Any order "refused" or sent back "return to sender"
will be issued a
full refund less actual shipping charges (cost to ship and the cost
to return)
.Damaged
Shipments and Missing Items
Unfortunately, damages to products can
happen during transit and delivery. With any package delivery from UPS,
FedEx, or the US Postal Service it is your responsibility to notify the
delivery driver of any obvious damage to the package or merchandise. The
package(s) must be inspected upon of receipt of delivery for any concealed
damages. If any damages to the product(s) are discovered you must notified
us within 3 business days of receipt of delivery.
Contact us at (239) 471-7115
If you need to cancel an order before it is shipped
please call us at (239)
471-7115 for a cancellation number.
Product Descriptions
Best of New England attempts to be as accurate
as possible. However, Best of New England does not warrant that product
descriptions or other content of this site is accurate, complete,
reliable, current, or error-free. If a product offered by Best of New
England itself is not as described, your sole remedy is to return it in
unused condition.
Email us at : US@bestofnewengland.com
Best of New England
421 Coral Dr
Cape Coral, FL 33904
(239) 471-7115 |
